Refund Policy
Our refund and cancellation policy applicable to purchased services.
Last updated: January 2025
This Refund Policy governs the refund and cancellation conditions applicable to the email hosting, VDS Zimbra, and email gateway services you purchase under the Pro ePosta brand operated by Hunter Web LLC, regardless of your location. The conditions set out below must be met for a refund request to be considered.
On an initial purchase made with an annual or longer billing cycle, you may request a full refund without giving any reason within 15 days of the purchase date. No money-back guarantee applies to purchases made on a monthly billing cycle; you may cancel a monthly plan at any time, but no refund is issued for the current billing period.
This guarantee applies only to the initial purchase of a service and does not cover renewal payments. Refund requests must be submitted through our support team .
Renewal payments for a service are outside the scope of the initial-purchase refund guarantee above and are generally non-refundable. If you believe a renewal was made in error, we will consider an exception if you contact our support team within 48 hours of the payment date.
Refunds are not issued in the following cases: account suspension or termination due to violation of terms of service, domain registration and renewal fees (governed separately by our Domain Agreement), third-party licence fees, and setup or migration service charges. We are not obligated to provide a proportional refund for partially used service periods, though we may consider this at our sole discretion.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; your service continues uninterrupted until the cancellation date. You can cancel from your client panel or by contacting our support team.
Approved refund requests are transferred to the original payment method within 5–10 business days. For credit card payments the refund period may vary depending on the bank or card issuer. You may contact our support team for information about the status of a refund.
If you are receiving services from the European Economic Area or the United Kingdom, you may have additional statutory withdrawal rights for digital services under applicable consumer protection law. This right may end once performance of the service has begun with your explicit consent and acknowledgment that you lose the right of withdrawal. The contractual refund guarantee under this policy is offered in addition to, and does not replace, the statutory rights granted to you under applicable local consumer law.
For questions about this Refund Policy, you can contact our support team.
